Ordering Process
Ordering Process
Orders can be placed any day of the week, with the option to choose between courier delivery or collection.
Please note that all orders are shipped only on Tuesdays and Wednesdays. To ensure your order is included in that week's dispatch, it must be placed by Wednesday at 10AM.
Once your order is processed, tracking details will be emailed to you. Delivery typically takes 1 to 3 days, depending on your location.
Orders placed after 10AM on Wednesday will be processed the following Tuesday.
Shipping Disclaimer
Frozen Feeder Orders
Shipping frozen feeders may incur an additional Overnight Service Charge. Our office will contact you if extra fees apply. Overnight shipping is only available to major city centers. If your address falls outside a central area, delivery may take 2–3 days. We include as many ice packs as possible to maintain product integrity; however, we cannot guarantee any orders of frozen feeders will remain frozen during transit. Thank you for your understanding.
Live Worms to Western & Eastern Cape
Unfortunately, we do not guarantee live arrival of Superworms and Mealworms to the Western and Eastern Cape due to extended shipping times (2–3 days). While we take great care in packaging to maximize survivability, transit conditions are beyond our control and may affect the worms' lifespan. We appreciate your understanding as we continue to do our best to deliver healthy, live worms.
Collections
If you’ve selected the "Pick Up" option, please wait for a “Ready to Collect” email before coming to collect your order. Collections are available Wednesdays and Thursdays, between 9AM and 4PM.